Delivery & Returns
Read through our delivery options and policies to choose a specific delivery date & time that suits you.
Need Our Help?
- Whatsapp Only: 09062423143 / 08161260010
- Email: info@rifugionigeria.com
Delivery Options Overview
We offer ideal shipping methods for any requirement. Be it reliable and secure through DHL Shipping, or by In-house Dispatch. In addition, you can also pick up your order yourself at our Shop if you prefer. On this page, you´ll find an overview of all available shipping.
- Delivery Options
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Delivery Options |
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Send Box |
Delivery via traditional DHL shipping method. |
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Store to Customer Fulfilment |
Customers can pick up their orders from a designated store or fulfillment center. |
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In-House Dispatch |
Delivery is managed internally by our company's dispatch team. |
- Delivery & Location
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Terms and Conditions For Delivery |
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Within Lagos |
Delivery takes up to 2-5 working days |
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Outside Lagos |
Delivery takes up to 3-10 working days |
Return Policy
Warranty and After-Sales Support
Out-of-Box Failure:
If a device purchased from us fails to power on or develops a manufacturer's defect within 7 days of opening, please take the device to the nearest service center. Our devices come with an authentication number for verification of purchase. Replacement for out-of-box failure devices may take a few days, so we appreciate your patience. Devices brought to the Service Center after 7 days of opening will not be replaced but will be repaired, provided the issues fall under our warranty conditions.
Mobile Device Warranty:
All Samsung mobile devices sold on our platform are eligible for a 24-month extended warranty. Mobile devices from other brands such as Infinix, Tecno, Itel, Oppo, Vivo, Xiaomi come with a 12-month warranty. Warranty coverage includes manufacturer defects, software issues, and damages not caused by the user.
Wearables Warranty:
Applicable for 6 months on manufacturer defects, software issues, and damages not caused by the user.
Accessories:
There is no warranty on accessories such as tempered glass, back covers, etc. If a product was delivered in a bad condition, please contact our support for resolution.
Out-of-warranty Issue:
All warranty issues and repairs will be treated on a case-by-case basis, dependent on the model. Please contact any of our service centers for a quote.
Returns policy:
All products shipped go through our quality assurance department before shipment. Therefore, returns and/or requests for refunds for items that are in good condition will not be accepted once the item has been sold.
Exchanges: You may exchange an item purchased for one of greater value, as long as your order is yet to be processed and shipped.
How To Make A Return:
Please bring the defective item(s) within 7 days, along with your proof of purchase, to any of our stores. SEE STORE LIST.
You can also initiate a return online by contacting us via email at info@rifugionigeria.com or call us at 09062423143 / 08161260010.
If you have any questions about our return policy, please do not hesitate to contact us:
Rifugio Communications Ltd 12, Saka Jojo Street Victoria Island, Lagos.
Email: info@rifugionigeria.com
Phone: 09062423143 / 08161260010
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FAQs
At Rifugio Communications Ltd, we offer a wide range of mobile phones, accessories, and household appliances. Our inventory includes the latest models from global brands like Samsung, as well as a variety of accessories to complement your devices. Additionally, we provide a selection of household appliances to cater to your everyday needs.
We understand the importance of convenience when it comes to making payments. That's why we offer multiple payment options to suit your preferences. You can choose from various methods such as credit/debit cards and bank transfers. Rest assured, your transactions are secure and protected.
Yes, all mobile devices and accessories purchased from Rifugio Communications Ltd online store come with warranty protection. As registered partners to Samsung and other global brands, we ensure that our customers receive genuine products with manufacturer warranties intact. In the unlikely event of any issues, our dedicated support team is available to assist you.
If you have any inquiries or require assistance with your purchase, our support service specialists are readily available to help. You can reach out to us through various channels such as phone or email.